Privacy policy

Last updated: April 21, 2026

LAB : 01 ESSENTIALS (“we”, “our”, or “us”) operates this store to provide a clean, secure, and seamless shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services (the “Services”).

By using our Services, you agree to the collection and use of your information as described below.

1. Information We Collect

We collect only the information necessary to operate our store and fulfill your orders.

This may include:

  • Contact Information: Name, phone number, email address, shipping and billing address
  • Payment Information: Payment details and transaction confirmations (processed securely via third-party providers)
  • Account Information: Login details, preferences, and settings
  • Order & Activity Data: Products viewed, added to cart, purchased, returned, or exchanged
  • Communication Data: Messages or inquiries you send to us
  • Device & Usage Data: IP address, browser type, and interaction with our website

2. Sources of Information

We may collect personal information from:

  • Directly from you when you place an order, create an account, or contact us
  • Automatically through your use of our website (including cookies and similar technologies)
  • Service providers who help us operate our store
  • Partners or third parties where necessary

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Contact you for order confirmation (including via WhatsApp or phone)
  • Provide customer support
  • Manage your account and preferences
  • Improve our website and services
  • Send updates, offers, or promotions (you can opt out anytime)
  • Detect and prevent fraud or misuse
  • Enforce our policies and protect our business
  • Comply with legal obligations

We only collect and use data that is necessary — nothing more.

4. Sharing Your Information

We do not sell your personal data.

We only share your information with trusted parties when required to operate our business, including:

  • Payment providers
  • Shipping and fulfillment services
  • Shopify (our eCommerce platform)
  • Service providers supporting analytics, operations, and customer experience

These parties process your data only as needed to provide their services.

5. Shopify & Third-Party Services

Our store is powered by Shopify, which processes personal information to support and improve our Services.

Shopify may also process your data for analytics, performance improvements, and service functionality.

Learn more: https://privacy.shopify.com

Our Services may include links to third-party platforms. We are not responsible for their privacy practices.

6. Marketing & Communication

We may send you relevant updates, offers, or promotions related to LAB : 01.

  • You can unsubscribe at any time using the link in our emails
  • We may still send essential messages (such as order confirmations and delivery updates)

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Request a copy of your data (where applicable)

To process your request, we may need to verify your identity.

You may also have the right to lodge a complaint with your local data protection authority.

8. Security & Data Retention

We take reasonable steps to protect your personal information.

We retain your data only as long as necessary to:

  • Provide our services
  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes and enforce our policies

No system is completely secure. We cannot guarantee absolute security of data transmitted online.

9. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from minors.

If you believe a child has provided us with personal data, please contact us to request deletion.

10. International Data Transfers

Your information may be processed outside your country to support our operations (for example, via Shopify or service providers).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the revised date.

12. Contact Us

If you have any questions or requests regarding your personal data:

Email: hi@lab01essentials.com
WhatsApp: +201111582333
Location: Cairo, Egypt

Your Privacy Matters

At LAB : 01, we respect your privacy.

We only collect what we need to deliver your order and improve your experience — nothing more.
We do not sell your personal data.